Whether you’re saying sorry for being late or for accidentally hurting someone’s feelings, knowing how to apologize politely in English is a key part of effective communication. Especially at the B2 level of English learning, using appropriate apology phrases shows maturity, emotional intelligence, and fluency. In this post, we’ll explore 20 simple and polite phrases you can use in different situations—formal, informal, and everything in between.
As a bonus, if you’re trying to sound natural and respectful while improving your B2 phrases, this list is perfect for you.
Politeness is an essential part of language. A sincere apology helps rebuild trust, shows you respect others’ feelings, and keeps your communication smooth. But did you know that saying just “Sorry” isn’t always enough?
Different situations need different levels of formality—and English phrases to apologize politely vary in tone, too. Let’s look at how you can express regret properly.
These are informal but polite and perfect for daily conversations with friends, classmates, or colleagues:
A sincere, general-purpose phrase that fits almost any situation.
Example:
“I’m so sorry I missed your call.”
This casual phrase is used for small mistakes.
Example:
“Oops! I stepped on your foot. Sorry about that!”
Very informal and used with friends. It means “That was my fault.”
Example:
“I sent the wrong link. My bad!”
Shows you didn’t intend to hurt or offend someone.
Example:
“I didn’t mean to sound rude. Please forgive me.”
A polite way to say it was a mistake, often used in professional settings.
Example:
“I assure you, the error was unintentional.”
If you’re speaking to a teacher, manager, client, or someone you don’t know well, use these more formal expressions.
Professional and often used in emails or business communication.
Example:
“I apologize for the delay in delivery.”
Shows deep regret and is often used in serious situations.
Example:
“Please accept my sincere apologies for missing the deadline.”
A strong way to show accountability.
Example:
“I take full responsibility for the mistake in the report.”
Perfect for calming conflicts or confusion.
Example:
“I regret the misunderstanding we had earlier today.”
Use this when you want to rebuild trust.
Example:
“I assure you the issue has been resolved and it won’t happen again.”
When you’re apologizing to someone close—like a best friend—it’s important to sound genuine. So your apology should feel personal.
Shows empathy and care.
Example:
“I’m truly sorry if I said anything that upset you.”
Very heartfelt and emotional.
Example:
“I feel terrible about missing your birthday dinner.”
This is perfect for close relationships like with your girl best friend or partner.
Example:
“You mean so much to me, and I hate that I disappointed you.”
A humble way to ask for forgiveness.
Example:
“I know I was wrong. I hope you can forgive me.”
Used to rebuild the relationship after conflict.
Example:
“Let’s talk and clear the air. I don’t want this misunderstanding to hurt our friendship.”
If you’re at a B2 English level, you’re expected to express yourself with more precision and nuance. These phrases are ideal for exams, business English, or upper-intermediate conversation practice.
Very professional and shows maturity.
Example:
“I acknowledge that I made a mistake in the calculations.”
A formal way to admit a small mistake.
Example:
“The missing attachment was an oversight on my part.”
Shows empathy and emotional awareness.
Example:
“I understand how my words might have upset you, and I’m sorry.”
You’re offering to do something to correct the situation.
Example:
“I forgot our meeting. Please let me make it up to you over lunch.”
A polite phrase often used after apologizing to soften the situation.
Example:
“Thank you for your patience and understanding during this delay.”
Tone matters: Smile and sound sincere when apologizing in person.
Body language: Avoid crossing your arms or sounding defensive.
Follow-up: Try to make it right if you can.
Practice: Use these phrases during your English speaking practice or roleplay situations.
Saying “sorry” might be just one word, but how you say it—and what words you add—can make all the difference. Whether you’re talking to a girl best friend, a teacher, or a colleague, using the right B2-level phrases to apologize politely shows that you are not only improving your English, but also becoming more confident and kind in your communication.
And if you enjoyed this post, feel free to explore more friendly vocabulary and communication tips here on English with Janet!
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